TECH BUYER Apr 2018 - IDC MarketScape - Doc # US42545318

IDC MarketScape: Worldwide Cloud Professional Services 2018 Vendor Assessment

By: Gard LittleVice President, Global Services Markets and Trends, Chad HustonResearch Manager, Worldwide Services


This IDC study represents a vendor assessment of the 2018 worldwide cloud professional services market through the IDC MarketScape model. This research is a quantitative and qualitative assessment of the characteristics that explain a vendor's success in the marketplace and help anticipate the vendor's ascendancy. This IDC MarketScape covers a variety of vendors participating in the worldwide cloud professional services market. This evaluation is based on a comprehensive framework and set of parameters expected to be most conducive to success in providing cloud professional services during both the short term and the long term.

"When buyers were asked what characteristics were required for a cloud professional services project to be successful, at a worldwide level, the number 1 characteristic was 'provide an appropriate and high-quality team for the project,' followed by 'provide technical insights and competence,'" said Gard Little, research vice president, Global Services, Markets and Trends. "The first item suggests that buyers' demand for discrete cloud professional services may be outstripping the vendors' supply of highly qualified talent. During the evaluation, IDC heard numerous vendors state how difficult it has been to attract and retain good talent while driving increased levels of automation to substitute software for labor."



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