This IDC study represents a vendor assessment of the business analytics services providers through the IDC MarketScape model. This assessment discusses both quantitative and qualitative characteristics that explain success in the business analytics services market. This IDC MarketScape covers a variety of vendors participating in the business analytics services space. The evaluation is based on a comprehensive and rigorous framework that assesses vendors relative to the criteria and to one another and highlights the factors expected to be the most influential for success in the market in both the short term and the long term.
"As the volume of data continues to rise, there will be a stronger need for analytics services supporting more complex processes. The need for solutions more cognitive in nature (utilizing the likes of machine learning, NLP) will become increasingly important. For providers, this equates to acquiring key talent to support this (data scientists, domain experts, etc.)," says Ali Close, senior analyst, Worldwide Finance, Accounting, and Procurement BPO Services.
"With proliferation of new technologies in the business analytics space, services providers that are quickly able to establish relationships with technology vendors and acquire skills sets focusing on new technologies will be able to successfully cater to customer needs," says Ali Zaidi, research director, IT Consulting and Systems Integration Strategies.