How Are European Energy Retailers Scoring on the CX Scale?
Feb 2021 | IDC Survey Spotlight | Doc # EUR147229321
By: Jean-François Segalotto Associate Research Director, Europe
This IDC Survey Spotlight examines the European sample (n = 962) of IDC's Energy Insights Utilities Consumer Survey, which surveyed 1,359 energy customers from around the world. The survey was carried out in July 2020 and covered the follow...