Dec 2020 | IDC Link | Doc # lcUS47169520
By:
Warren Lane
Research Analyst, Alan Webber
Program Vice President, Customer Experience, Holly Muscolino
Research Vice President, Content and Process Strategies and the Future of Work, Marci Maddox
Research Director, Digital Experience Strategies
Dec 2020 | IDC Link | Doc # lcUS47096020
By:
Warren LaneResearch Analyst, Jordan Jewell
Research Manager, Digital Commerce and Enterprise Applications, Alan WebberProgram Vice President, Customer Experience, Wayne Kurtzman
Research Director, Social and Collaboration
Sep 2020 | IDC Link | Doc # lcUS46880520
By:
Warren LaneResearch Analyst, Alan WebberProgram Vice President, Customer Experience, Holly MuscolinoResearch Vice President, Content and Process Strategies and the Future of Work
On September 15, Adobe announced its 3QFY20 earnings. Earnings this quarter were strong, with total revenue of $3.23 billion for the quarter, a 14% year-over-year increase from 3QFY19. "Adobe delivered the best Q3 in our history in a challe...
Nov 2020 | IDC Perspective | Doc # US46912820
By:
Eric Newmark
Program Vice President - SaaS, Enterprise Apps, Industry Cloud, and Digital Commerce, Alan WebberProgram Vice President, Customer Experience, Ritu Jyoti
Program Vice President, Artificial Intelligence Research , Global AI Research Lead, Gerry Murray
Research Director, Marketing and Sales Technology, David Wallace
Research Director, Customer Intelligence and Analytics, Lisa Rowan
Research Vice President, HR, Talent, and Learning Strategies, Laura Becker
Research Manager, Employee Experience: Beneļ¬ts, Wellness and Employee Engagement, Worldwide Services Group, Megan Buttita, MLIS
Research Director, Emerging Trends in Talent Acquisition, Worldwide Services Group, Mark Thomason
Research Director, Alexandros Stratis
Research Manager, Mickey North Rizza
Program Vice President, Enterprise Applications and Digital Commerce
This IDC Perspective summarizes key takeaways from Oracle Live: Cloud Applications, held September 29, and Oracle Virtual Analyst Summit: Oracle Cloud CX, held October 1. Both events focused on upcoming product releases, future product road...
Oct 2020 | IDC FutureScape | Doc # US46909620
By:
Alan WebberProgram Vice President, Customer Experience, Gerry Brown
Research Director, European Software Group, Marc DeCastro
Research Director, Consumer Banking, Leslie Hand
Vice President, IDC Retail Insights, Daniel-Zoe Jimenez
Associate Vice President, Digital Transformation (DX), Future Enterprise, and SMB, Tom Mainelli
Group Vice President, Device & Consumer Research, David Myhrer
Research Vice President
This IDC study explores the impact that technology will have on customer experience and the future of engagement and empathy between brand and customer.According to Alan Webber, program vice president, Customer Experience Applications at ID...
Oct 2020 | IDC FutureScape | Doc # US46913020
By:
Gerry MurrayResearch Director, Marketing and Sales Technology, Alan WebberProgram Vice President, Customer Experience, Laurie Buczek
Research Vice President, CMO Advisory Practice, Karsten Weide
Program Vice President, Media & Entertainment, Warren LaneResearch Analyst, David WallaceResearch Director, Customer Intelligence and Analytics
This IDC study presents 10 transformational trends for CMOs and their marketing teams to consider as opportunities for differentiation and competitive advantage. Key themes include AI, empathy and trust, social responsibility, and operation...