Alan Webber

IDC
Analysts
Current: Alan Webber

Alan Webber

Program Vice President, Customer Experience

IDC Links
Analyst Research

Salesforce FY 1Q21 Earnings: Quarterly Growth Remains Strong Despite COVID-19, Full-Year Guidance Lowered

Jun 2020 | IDC Link | Doc # lcUS46511620

By: Warren LaneResearch Analyst, Jordan JewellResearch Manager, Digital Commerce and Enterprise Applications, Alan WebberProgram Vice President, Customer Experience

On May 28, 2020, Salesforce announced its FY 1Q21 earnings. Earnings this quarter were strong, with total revenue of $4.87 billion for the quarter, a 30% year-over-year (YoY) increase from FY 1Q20.
Machine Vision Technology Enabling Cashierless Grocery Stores

Mar 2020 | IDC Link | Doc # lcUS46104320

By: Mike JudeResearch Director, Alan WebberProgram Vice President, Customer Experience, Frank DicksonProgram Vice President, Cybersecurity Products

Video surveillance technologies have acquired a negative connotation among many consumers and brands as a potentially invasive and privacy-challenging technology. Yet there are a number of potential upsides to this broad swath of technologi...
Responding to COVID-19: An Evolving Playbook for Customer Experience

Mar 2020 | IDC Link | Doc # lcUS46141420

By: Alan WebberProgram Vice President, Customer Experience, Meredith WhalenChief Research Officer, IDC

The COVID-19 pandemic has reset, in a very short time frame, much of our daily lives and thus has altered, likely forever, how customers and brands engage and interact. As a result, brands will need to rethink what customer experience means...

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Empathy at Scale Explained: Four Customer-Centric Priorities to become an Empathetic Organization

Jul 2020 | IDC Perspective | Doc # AP45984020

By: Lawrence CheokSenior Research Manager, Sabrina TamayoProgram Manager, Daniel-Zoe JimenezAssociate Vice President, Digital Transformation (DX), Future Enterprise, and SMB, Alan WebberProgram Vice President, Customer Experience

Cognitive empathy is the ability to understand what another person is experiencing from within their frame of reference. To be successful in the future, empathetic relationships between customers and brands must be built upon what the custo...
The Future of Customer and Consumer: The Customer Perspective

Jun 2020 | Market Perspective | Doc # US46555920

By: Tom MainelliGroup Vice President, Device & Consumer Research, David MyhrerResearch Vice President, Gerry BrownResearch Director, European Software Group, Alan WebberProgram Vice President, Customer Experience

This IDC Market Perspective is the second document in a two-part series focusing on the future of customer and consumer, with the first being a focus on the enterprise and this one focused on the consumer at the center of it all. IDC has cr...
Worldwide Customer Relationship Management Applications Software Forecast, 2020–2024

Jun 2020 | Market Forecast | Doc # US46534220

By: Alan WebberProgram Vice President, Customer Experience

This IDC study forecasts the worldwide software revenue for the customer relationship management applications software market for the 2020–2024 period."A differentiated customer experience is more critical now than ever before, more importa...

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Analyst Location

United States

Alan Webber

IDC Links

Analyst Research

Salesforce FY 1Q21 Earnings: Quarterly Growth Remains Strong Despite COVID-19, Full-Year Guidance Lowered

Machine Vision Technology Enabling Cashierless Grocery Stores

Responding to COVID-19: An Evolving Playbook for Customer Experience

Empathy at Scale Explained: Four Customer-Centric Priorities to become an Empathetic Organization

The Future of Customer and Consumer: The Customer Perspective

Worldwide Customer Relationship Management Applications Software Forecast, 2020–2024

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