Daniel-Zoe Jimenez

IDC
Analysts
Current: Daniel-Zoe Jimenez

Daniel-Zoe Jimenez

Associate Vice President, Digital Transformation (DX), Future Enterprise, and SMB

IDC Links
Analyst Research

SAP 3Q20: Weathering the Transition to the Cloud with A Dose of Reality for the Future

Oct 2020 | IDC Link | Doc # lcUS46976020

By: Mickey North RizzaProgram Vice President, Enterprise Applications and Digital Commerce, Robert ParkerSenior Vice President, Enterprise Applications, Data Intelligence, Services, and Industry Research, Daniel-Zoe JimenezAssociate Vice President, Digital Transformation (DX), Future Enterprise, and SMB, Alexandros StratisResearch Manager

SAP is starting to show the typical signs of a technology vendor shifting from on-premises software sales to cloud software sales. Cloud revenues are doing well while software licenses and services are contracting. The transition bodes well...
Enabling Customer Empathy Through a Single Customer View: Salesforce Launches Digital 360

Oct 2020 | IDC Link | Doc # lcAP46955720

By: Lawrence CheokSenior Research Manager, Daniel-Zoe JimenezAssociate Vice President, Digital Transformation (DX), Future Enterprise, and SMB

Recently, Salesforce launched its Digital 360 and the Customer 360 Audiences, a customer data platform (CDP), providing the technology enablers for cross-functional customer experience (CX) use cases. With a single customer view shared acro...
AWS Summit Online ASEAN re:Cap – Cloud Services to Accelerate Empathetic Customer Innovations

Oct 2020 | IDC Link | Doc # lcAP46928920

By: Lawrence CheokSenior Research Manager, Daniel-Zoe JimenezAssociate Vice President, Digital Transformation (DX), Future Enterprise, and SMB, Jessie Danqing CaiSenior Research Manager, Dylan YapAssociate Market Analyst

Amazon Web Services (AWS) Summit Online ASEAN re:Cap showcases how cloud-based services can help organizations accelerate their journey in becoming empathetic enterprises. Specifically, in artificial intelligence (AI) and machine learning (...

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Asia/Pacific Small and Medium-Sized Businesses' Road to Digital Resilience

Jan 2021 | Market Analysis Perspective | Doc # AP46602220

By: Celeste NarvaezSenior Program Manager, Sabrina TamayoProgram Manager, Daniel-Zoe JimenezAssociate Vice President, Digital Transformation (DX), Future Enterprise, and SMB

This IDC Market Analysis Perspective (MAP) summarizes the key challenges and perspectives of Asia/Pacific small and medium-sized businesses (SMBs), specifically during the COVID-19 pandemic and beyond. It also examines their priorities and ...
IDC PeerScape: Practices to Become a Digitally Resilient Small and Medium-Sized Business in Asia/Pacific

Nov 2020 | IDC PeerScape | Doc # AP46602521

By: Celeste NarvaezSenior Program Manager, Daniel-Zoe JimenezAssociate Vice President, Digital Transformation (DX), Future Enterprise, and SMB

This IDC PeerScape features the five Digital SMB masteries and examples of Asia/Pacific SMBs that applied these masteries in their organizations. "As the region's economies pave a slow and varied path to recovery, Asia/Pacific SMBs continuo...
The Future of Retail Customer Satisfaction: Empathy at Scale

Nov 2020 | IDC Perspective | Doc # AP46896120

By: Christopher HolmesManaging Director - IDC Insights Asia Pacific, Lawrence CheokSenior Research Manager, Daniel-Zoe JimenezAssociate Vice President, Digital Transformation (DX), Future Enterprise, and SMB

This IDC Perspective brings together IDC's horizontal Future of Customers and Consumers (FoCC) research and applies an Asia/Pacific retail lens. Retailers can take this framework to retail transformation use cases and apply this to their ro...

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Analyst Location

Singapore

Daniel-Zoe Jimenez

IDC Links

Analyst Research

SAP 3Q20: Weathering the Transition to the Cloud with A Dose of Reality for the Future

Enabling Customer Empathy Through a Single Customer View: Salesforce Launches Digital 360

AWS Summit Online ASEAN re:Cap – Cloud Services to Accelerate Empathetic Customer Innovations

Asia/Pacific Small and Medium-Sized Businesses' Road to Digital Resilience

IDC PeerScape: Practices to Become a Digitally Resilient Small and Medium-Sized Business in Asia/Pacific

The Future of Retail Customer Satisfaction: Empathy at Scale

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