Rich Costello

IDC
Analysts
Current: Rich Costello

Rich Costello

Senior Research Analyst, Enterprise Communications Infrastructure, Unified Communications & Collaboration (UC&C)

IDC Links
Analyst Research

Avaya Momentum Continues

Aug 2020 | IDC Link | Doc # lcUS46783120

By: Rich CostelloSenior Research Analyst, Enterprise Communications Infrastructure, Unified Communications & Collaboration (UC&C), Mary WardleyProgram Vice President, Customer Care and CRM

On August 10, 2020, Avaya reported financial results for its third quarter ending June 30, 2020. Revenue for the quarter was reported at $721 million, an increase both sequentially and year over year.
Atos Partners with RingCentral for "Unify Office" UCaaS Solution

Jul 2020 | IDC Link | Doc # lcUS46752520

By: Rich CostelloSenior Research Analyst, Enterprise Communications Infrastructure, Unified Communications & Collaboration (UC&C)

For Atos Unify, the benefits of this deal include a popular UCaaS solution based on the RingCentral platform to help migrate its on-premises OpenScape voice customers to the public cloud model. RingCentral gets access to the Atos Unify inst...
Zoom Announces a Hardware-as-a-Service Option

Jul 2020 | IDC Link | Doc # lcUS46712920

By: Rich CostelloSenior Research Analyst, Enterprise Communications Infrastructure, Unified Communications & Collaboration (UC&C)

As we’ve transitioned into the cloud era, the thinking around the acquisition of endpoints seemingly remains in the past — an up-front, capital expenditure (capex) decision for organizations. This new hardware-as-a-service (HaaS) option fro...

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Expectations for Employee Work Locations Post-COVID

Jan 2021 | IDC Survey Spotlight | Doc # US47254221

By: Rich CostelloSenior Research Analyst, Enterprise Communications Infrastructure, Unified Communications & Collaboration (UC&C)

This IDC Survey Spotlight analyzes results from IDC's Enterprise Networking: Emergence of The New Normal Survey conducted during the November-December 2020 time period. IDC surveyed 250 respondent organizations targeting enterprise IT/netwo...
Fierce Competition in Direct Routing for Microsoft Teams Opportunity

Dec 2020 | Market Perspective | Doc # US47088620

By: Denise LundResearch Director, WW Telecom and Unified Communications, Rich CostelloSenior Research Analyst, Enterprise Communications Infrastructure, Unified Communications & Collaboration (UC&C), Wayne KurtzmanResearch Director, Social and Collaboration

This IDC Market Perspective summarizes three major battlegrounds that have emerged in the increasingly competitive market among UCaaS providers with Direct Routing for Microsoft Teams solutions. IDC provides recommendations for each categor...
IDC TechScape: Worldwide Unified Communications and Collaboration Technologies, 2020

Dec 2020 | IDC TechScape | Doc # US47093620

By: Rich CostelloSenior Research Analyst, Enterprise Communications Infrastructure, Unified Communications & Collaboration (UC&C)

This IDC study provides a systematic assessment of technologies related to unified communications and collaboration in 2020. The IDC TechScape is an evaluation based on a comprehensive framework and a set of parameters that assess the facto...

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Analyst Location

United States

Rich Costello

IDC Links

Analyst Research

Avaya Momentum Continues

Atos Partners with RingCentral for "Unify Office" UCaaS Solution

Zoom Announces a Hardware-as-a-Service Option

Expectations for Employee Work Locations Post-COVID

Fierce Competition in Direct Routing for Microsoft Teams Opportunity

IDC TechScape: Worldwide Unified Communications and Collaboration Technologies, 2020

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