IDC FutureScape: Worldwide Future of Customer and Consumer 2021 Predictions

Oct 2020 | IDC FutureScape | Doc # US46909620

By: Alan WebberProgram Vice President, Customer Experience, Gerry BrownResearch Director, European Software Group, Marc DeCastroResearch Director, Consumer Banking, Leslie HandVice President, IDC Retail Insights, Daniel-Zoe JimenezAssociate Vice President, Digital Transformation (DX), Future Enterprise, and SMB, Tom MainelliGroup Vice President, Device & Consumer Research, David MyhrerResearch Vice President

This IDC study explores the impact that technology will have on customer experience and the future of engagement and empathy between brand and customer.According to Alan Webber, program vice president, Customer Experience Applications at ID...

IDC FutureScape: Worldwide Connected Devices and Consumer DX 2021 Predictions

Oct 2020 | IDC FutureScape | Doc # US46920320

By: Tom MainelliGroup Vice President, Device & Consumer Research, Linn HuangResearch Vice President, Devices & Displays, Ramon T. LlamasResearch Director, Mobile Devices and AR/VR, Adam WrightSenior Research Analyst, Internet of Things: Consumer, Greg IrelandResearch Director, Consumer Digital Transformation and Multiscreen Video, Lauren GuenveurSenior Research Analyst, Devices, David MyhrerResearch Vice President, Manish NargasSenior Analyst, Consumer and Mobile Research

This IDC study discusses the worldwide connected devices and consumer DX 2021 predictions."The COVID-19 pandemic has radically changed the way people and companies use technology, forcing many to work and learn from home," said Tom Mainelli...

IDC FutureScape: Worldwide Future of Work 2021 Predictions

Oct 2020 | IDC FutureScape | Doc # US46248920

By: Holly MuscolinoResearch Vice President, Content and Process Strategies and the Future of Work, Mick HeysVice President, Future of WorkSpace & Imaging, IDC EMEA, Phil HochmuthProgram Vice President, Enterprise Mobility, Shannon KalvarResearch Manager , IT Service Management and Client Virtualization, Keith KmetzProgram Vice President, Imaging, Printing & Document Solutions, Wayne KurtzmanResearch Director, Social and Collaboration, Amy Loomis, Ph.D.Research Director, Future of Work, Marci MaddoxResearch Director, Enterprise Content Strategies, Tom MainelliGroup Vice President, Device & Consumer Research, Simon PiffVice President of Security Practice, Lisa RowanResearch Vice President, HR, Talent, and Learning Strategies, Angela SalmeronAssociate Research Director, European Future of Work, Jordan K. SpeerResearch Manager, Global Supply Chain

This IDC study contains IDC analysts' future of work worldwide outlook for 2021."The COVID-19 pandemic has accelerated organizations' transition to an agile work environment that provides workers with secure access to corporate resources an...