This IDC Financial Insights study provides an IDC MarketScape assessment of North American mobile banking and payments software solutions in terms of how the major vendors compare with each other and the criteria most important for financial institutions to consider when making a mobile banking investment decision. This IDC MarketScape provides valuable guidance when examining existing mobile banking and payments solutions and/or planning for future investment opportunities. This study includes nine solutions that all have a presence in North America.
Marc DeCastro, research director, Consumer Banking Engagement Strategies, IDC Financial Insights, states, "Mobility is such a key component to the overall experience of the retail banking relationship that it can no longer be looked at as a defensive strategy by financial institutions." DeCastro continues, "Customers expect, and banks need to deliver, a world-class mobile experience. We feel that choosing the right partner is a crucial component of any bank's overall digital strategy and believe that this research provides the foundation for making such decisions."